Highfield Level 2 Award in Conflict Management (RQF)
Highfield Awarding Organisation
This regulated qualification is ideal for anyone who requires training in Conflict Management. It is a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations in any setting.
Who should complete the course?
It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the general public. This could include retailers, call centres, councils, schools and any customer service-related business.
Course Content
- Legislation and use of force
- Components of communication
- Continuum of Aggression
- Risk assessments (hierarchy of control)
- Warning/danger signs
- Physiological/Psychological effects of conflict
Duration
2 days (12 hours)
Assessment
30 question multiple-choice paper.
What next?
Delegates successfully completing this course could progress to further learning routes including the Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF).
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