Conflict management refers to the techniques and strategies used to de-escalate and resolve disagreements or aggressive behaviour in a calm, safe, and respectful way.

In sectors like health and social care, retail, and security, conflict can arise unexpectedly. Effective training helps staff identify early warning signs, use verbal and non-verbal communication to defuse tension, and stay safe during high-risk interactions.

Ascend Learning’s conflict management training equips professionals with practical tools to handle difficult situations with confidence and care.

A Positive Behaviour Support (PBS) plan is a proactive, person-centred approach used to understand and manage challenging behaviour—particularly in individuals with learning disabilities, autism, or mental health conditions.

It involves identifying triggers, reinforcing positive behaviour, and creating supportive environments that reduce distress and improve quality of life.

PBS plans are often used in education, care, and supported living settings. Our training helps staff understand behaviour in context and apply PBS strategies safely and respectfully.

If you’re a lone worker, UK law requires your employer to carry out a specific risk assessment and implement measures to protect your health and safety.

This might include:

Communication systems (e.g. check-in protocols)

Emergency procedures

Training in personal safety and conflict management

Access to support or supervision

Lone working doesn’t mean working alone without support. Ascend Learning provides training that empowers lone workers and helps employers meet legal obligations.

Physical intervention training teaches staff how to safely and legally use physical techniques to manage situations where someone’s behaviour poses a risk to themselves or others.

It is typically used as a last resort, and always within the framework of UK laws such as the Human Rights Act and Mental Capacity Act.

Training covers areas like breakaway techniques, safe holds, and de-escalation to minimise harm. At Ascend Learning, we focus on ethical, proportionate intervention as part of a wider behaviour management strategy.

Personal safety training is essential for anyone working in environments where verbal abuse, aggression, or physical risk might occur—such as healthcare, social care, housing, enforcement, and public transport.

It teaches people how to stay alert, assess risk, avoid escalation, and protect themselves in threatening situations.

With the right training, staff feel more confident and employers reduce liability. Ascend Learning’s courses are built to promote safety, resilience, and professional conduct.