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Ascend - Care Home Staff Training Courses in Worksop

Introduction to Customer Care and Teamwork

Ascend Learning Solutions

This course is a fun method of learning essential skills behind good teamwork and learning the benefits of effective communication.

Who should complete the course?

This is ideal for any setting for small teams to learn the benefits of effective teamworking.

Aims

To provide you with the essential knowledge and skills required to provide all of your customers with an excellent service, and be able to work within a team effectively.

Outcomes

By the end of the course, delegates will have the skills to:

  • Explain what customer care is, who your customers are and what good and bad customer service is
  • Describe verbal, non-verbal and telephone communication strategies
  • Deal effectively with challenging customers and support a customer who wishes to make a complaint
  • Identify the stages of team development and the characteristics of effective teams
  • Recognise how your role affects the team and how team development can be improved
Course Content

Course Content

  • Methods of communication
  • What makes a team
  • Your role in the team
  • Group dynamics

Duration

Half day (3 hours)

Assessment

Observation and participation.

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