Introduction to Customer Care and Teamwork
Course Overview
Ascend Learning Solutions
This course is a fun method of learning essential skills behind good teamwork and learning the benefits of effective communication.
Who should complete the course?
This is ideal for any setting for small teams to learn the benefits of effective teamworking.
Why Train With Us?
Choosing Ascend Learning means choosing high quality, compliant and engaging training that genuinely improves confidence and skills in the workplace. Every course is delivered by experienced and accredited trainers who specialise in real world scenarios, ensuring your team leaves fully prepared and confident.
We are trusted by schools, care organisations and businesses across the UK. Ascend Learning is committed to providing training that is simple, compliant and genuinely useful, giving your staff the skills they need to work safely and confidently.
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Course Details
Aims
To provide you with the essential knowledge and skills required to provide all of your customers with an excellent service, and be able to work within a team effectively.
Outcomes
- Explain what customer care is, who your customers are and what good and bad customer service is
- Describe verbal, non-verbal and telephone communication strategies
- Deal effectively with challenging customers and support a customer who wishes to make a complaint
- Identify the stages of team development and the characteristics of effective teams
- Recognise how your role affects the team and how team development can be improved
Course Content
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