Introduction to Customer Care and Teamwork
Ascend Learning Solutions
This course is a fun method of learning essential skills behind good teamwork and learning the benefits of effective communication.
Who should complete the course?
This is ideal for any setting for small teams to learn the benefits of effective teamworking.
To provide you with the essential knowledge and skills required to provide all of your customers with an excellent service, and be able to work within a team effectively.
By the end of the course, delegates will have the skills to:
- Explain what customer care is, who your customers are and what good and bad customer service is
- Describe verbal, non-verbal and telephone communication strategies
- Deal effectively with challenging customers and support a customer who wishes to make a complaint
- Identify the stages of team development and the characteristics of effective teams
- Recognise how your role affects the team and how team development can be improved
Half day (3 hours)
Observation and participation.Enquire Now