Introduction to Customer Care and Teamwork

Course Overview

Ascend Learning Solutions

This course is a fun method of learning essential skills behind good teamwork and learning the benefits of effective communication.

Who should complete the course?

This is ideal for any setting for small teams to learn the benefits of effective teamworking.

Why Train With Us?

Choosing Ascend Learning means choosing high quality, compliant and engaging training that genuinely improves confidence and skills in the workplace. Every course is delivered by experienced and accredited trainers who specialise in real world scenarios, ensuring your team leaves fully prepared and confident.

We are trusted by schools, care organisations and businesses across the UK. Ascend Learning is committed to providing training that is simple, compliant and genuinely useful, giving your staff the skills they need to work safely and confidently.

Accredited trainers

Our trainers bring years of practical experience, which means every session is relevant, hands on and aligned with current UK guidance.

interactive learning

We use real life examples, demonstrations and scenario based activities to help learners build confidence and remember key skills.

fully compliant training material

All course content follows the most up to date legal requirements and best practice standards, giving you complete peace of mind.

flexible training options

We provide training across the UK, either at your workplace or at one of our scheduled training venues.

Certificates for every student

Delegates receive recognised certificates that show competence and support your organisation’s compliance needs.

Friendly Customer Support

From booking to certification, our team makes the entire process simple and stress free.

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Half day (3 hours)

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Course Details

Aims

To provide you with the essential knowledge and skills required to provide all of your customers with an excellent service, and be able to work within a team effectively.

Outcomes

Explain what customer care is, who your customers are and what good and bad customer service is
Describe verbal, non-verbal and telephone communication strategies
Deal effectively with challenging customers and support a customer who wishes to make a complaint
Identify the stages of team development and the characteristics of effective teams
Recognise how your role affects the team and how team development can be improved