Introduction to Customer Care and Teamwork
Course Levels
Course Overview
Ascend Learning Solutions
This course is a fun method of learning essential skills behind good teamwork and learning the benefits of effective communication.
Who should complete the course?
This is ideal for any setting for small teams to learn the benefits of effective teamworking.
Why Train With Us?
This is ideal for any setting for small teams to learn the benefits of effective teamworking.
5.0
Half day (3 hours)
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Course Details
Aims
To provide you with the essential knowledge and skills required to provide all of your customers with an excellent service, and be able to work within a team effectively.
Outcomes
- Explain what customer care is, who your customers are and what good and bad customer service is
- Describe verbal, non-verbal and telephone communication strategies
- Deal effectively with challenging customers and support a customer who wishes to make a complaint
- Identify the stages of team development and the characteristics of effective teams
- Recognise how your role affects the team and how team development can be improved
Course Content
Related Courses
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