Highfield Level 2 Award in Conflict Management (RQF)

Course Overview

Highfield Awarding Organisation

This regulated qualification is ideal for anyone who requires training in Conflict Management. It is a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations in any setting.

Who should complete the course?

It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the general public. This could include retailers, call centres, councils, schools and any customer service-related business.

Why Train With Us?

Choosing Ascend Learning means choosing high quality, compliant and engaging training that genuinely improves confidence and skills in the workplace. Every course is delivered by experienced and accredited trainers who specialise in real world scenarios, ensuring your team leaves fully prepared and confident.

We are trusted by schools, care organisations and businesses across the UK. Ascend Learning is committed to providing training that is simple, compliant and genuinely useful, giving your staff the skills they need to work safely and confidently.

Accredited trainers

Our trainers bring years of practical experience, which means every session is relevant, hands on and aligned with current UK guidance.

interactive learning

We use real life examples, demonstrations and scenario based activities to help learners build confidence and remember key skills.

fully compliant training material

All course content follows the most up to date legal requirements and best practice standards, giving you complete peace of mind.

flexible training options

We provide training across the UK, either at your workplace or at one of our scheduled training venues.

Certificates for every student

Delegates receive recognised certificates that show competence and support your organisation’s compliance needs.

Friendly Customer Support

From booking to certification, our team makes the entire process simple and stress free.

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Course Details

Aims

By the end of the course delegates will be able to recognise the signs of violence and aggression in the workplace. They will also be able to develop strategies to enable them to effectively de-escalate situations and respond appropriately.

Outcomes

Understand what work-related violence is
Discuss how we communicate and how this affects people’s reactions
Recognise the warning signs and danger signs that can lead to aggression and violence
Assess the risks and hazards associated with their own workplace
Develop strategies to enable them to prevent and manage situations on a day to day basis
Know how to report and record all incidents according to policies and procedures