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Conflict Management

Course Levels

Course Overview

Highfield Level 2 (RQF)

This is an introductory level course for anyone working in circumstances where they may find themselves in potential situations of conflict.  The course addresses how to handle a difficult or aggressive person in a safe and legal manner, and how to guarantee your own safety and that of those around you.

Who should complete the course?

Anyone working with the general public.

Why Train With Us?

Anyone working with the general public.

Enquire about one of our courses today!

Course Details

Aims

Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.

Outcomes

  • Become more confident about dealing with violence and aggression
  • Identify types of behaviour and the triggers for violent aggressive behaviour
  • Discuss how current legislation regarding violence and aggression in the workplace can affect others
  • Identify attitudes and behaviours that can contribute to the de-escalation process
  • Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation

Course Content

  • Verbal and non-verbal communication skills
  • Recognising warning signs
  • Cultural awareness
  • De-escalation techniques

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Need more info?

Contact us today, and we can answer any questions you may have about training for yourself or your team!
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