Conflict Management

Course Overview

Highfield Level 2 (RQF)

This is an introductory level course for anyone working in circumstances where they may find themselves in potential situations of conflict. The course addresses how to handle a difficult or aggressive person in a safe and legal manner, and how to guarantee your own safety and that of those around you.

Who should complete the course?

Anyone working with the general public.

Why Train With Us?

Choosing Ascend Learning means choosing high quality, compliant and engaging training that genuinely improves confidence and skills in the workplace. Every course is delivered by experienced and accredited trainers who specialise in real world scenarios, ensuring your team leaves fully prepared and confident.

We are trusted by schools, care organisations and businesses across the UK. Ascend Learning is committed to providing training that is simple, compliant and genuinely useful, giving your staff the skills they need to work safely and confidently.

Accredited trainers

Our trainers bring years of practical experience, which means every session is relevant, hands on and aligned with current UK guidance.

interactive learning

We use real life examples, demonstrations and scenario based activities to help learners build confidence and remember key skills.

fully compliant training material

All course content follows the most up to date legal requirements and best practice standards, giving you complete peace of mind.

flexible training options

We provide training across the UK, either at your workplace or at one of our scheduled training venues.

Certificates for every student

Delegates receive recognised certificates that show competence and support your organisation’s compliance needs.

Friendly Customer Support

From booking to certification, our team makes the entire process simple and stress free.

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Course Details

Aims

Delegates will learn to recognise many aspects of conflict and to explore and understand different methods and techniques to effectively manage and resolve conflict situations.

Outcomes

Become more confident about dealing with violence and aggression
Identify types of behaviour and the triggers for violent aggressive behaviour
Discuss how current legislation regarding violence and aggression in the workplace can affect others
Identify attitudes and behaviours that can contribute to the de-escalation process
Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation