Prevention and Management of Violence and Aggression

To give low risk healthcare workers the knowledge and skills required to de-escalate potential aggressive situations and be able to know how to respond in a reasonable manner.

Delegates will have the skills to:

• Describe common causes of conflict
• Describe two forms of communication, i.e. verbal and non-verbal
• Give examples of communication breakdowns
• Explain three examples of communication models that can assist conflict
• Understand patterns of behaviour that may be encountered during different interactions
• Explain the different warning and danger signs
• Give examples of impact factors
• Describe the use of distance when dealing with conflict
• Explain the use of ‘reasonable force’ as it applies to conflict management
• Describe different methods for dealing with possible conflict situations

By the end of the course, delegates will have been helped to:

• Become more confident about dealing with violence and aggression by identifying types of behaviour and triggers to violent aggressive behaviour
• Know the health and safety issues regarding violence and aggression in the workplace
• Recognise and understand how their own body language and methods of communication can affect others
• Realise that defusing and de-escalating situations are by far the best way of dealing with a potentially violent or aggressive situation