We have a wide range of subjects that we are able to deliver for, and at, your workplace. if you don't see a subject listed please 

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and we will do our best to meet your request.

Safeguarding Adults Course Information:

Anyone who works with people who have this condition will be fully aware of the challenges it can throw up at you.

we have a variety of courses to enable you to provide a service for anyone with this condition that is inclusive, personal whilst maintaining their dignity and respect.

Areas we are able to cover

Related Legislation

Attitudes

What is Dementia

Types of Dementia

Risk Factors

Personalisation

Positive Communication

Activities to Promote Wellbeing

Duration

Half Day Basic awareness

One Day Awareness

Mental Capacity Act Awareness

Assessing Capacity and Best Interests Decision Making

Complex Decision Making

Unwise Decisions

Deprivation of Liberty Safeguards

Behaviour that Challenges

The course is suitable for any workplace that works with people who have behaviours that make it difficult to give them the care that they deserve whilst maintaining Dignity and Respect.

Course Outline

 What is ‘behaviour that challenges’?

 Possible causes & triggers

 Functions of behaviour that challenges

 Effects of behaviour that challenges

 Proactive and Reactive Strategies

 Basic response strategies

 Recording & reporting

 Your role and responsibilities  

 
The maximum group size for this is 12 and the venue provided must be suitable for both the theoretical and practical aspects of the course.

The UK faces a range of terrorist threats. 

All the terrorist groups who pose a threat to us seek to radicalise and recruit people to their cause. 

But the percentage of people who are prepared to support violent extremism in this country is very small. 

It is however significantly greater amongst young people. 

Our role is to recognise the indicators and know who to report this information to.

      If we dont the consequences could be serious

         Prevent Strategy June 2011

Pressure Ulcers can develop on most people. However there are certain groups who are more at risk. Early intervention in this is a vital part of promoting well being and a long life

Course Content

Relevent Legislation

Identifying a Pressure Ulcer

Risk factors in the development of pressure ulcers

Prevevtion of pressure ulcers

Manage pressure ulcers and promote healing

Duration

Half Day Basic awareness

Anyone who works with people who have this condition will be fully aware of how dangerous it can be if it is not managed correctly.

This can help people who care and support a person who has this condition and help to maintain their health and welfare and in turn lead a long and healthy life.

 
Course Content

What is Diabetes

Signs and symptoms

Treatments Available

Management hypoglycaemia and hyperglycaemia

Maintaining a Healthy Lifestyle

Duration

Half Day Awareness

Assessment

Participation and Questions

Health and Safety is a critical part of our everyday lives. It ensures that we are working in a safe, controlled environment, away from harm and illness.

If you're an employer, Health & Safety is not optional, it is a requirement, which is why it's incredibly important to maintain high standards of Health & Safety within the workplace.

If you book a bespoke training package for your workplace, we'll tailor the course to your specific industry, making sure that you and your staff can put your new knowledge into practice.

Basic Awareness in Health and Safety (In House)

This Non Accredited Course focuses on maintaining health and safety and ensuring that employee actions reduce risks in the workplace. It is intended for learners working in any workplace environment, including retail, manufacturing, food premises and the care environment. This can also be used as a mandatory annual Refresher

HABC Level 1 Award in Principles of Health and Safety in the Workplace (QCF)

This accredited qualification focuses on the importance of maintaining health and safety and ensuring that employee actions reduce risks in the workplace. It is intended for learners working in any workplace environment, including retail, manufacturing, food premises and the care environment. It is also suitable for those who are returning to work or starting work for the first time ...

HABC Level 2 Award in Health and Safety in the Workplace (QCF)

Achievement of this accredited qualification will enable learners to work safely and to recognise and deal with hazards in the workplace. The aim of the qualification is to provide candidates with knowledge of the basic health and safety practices essential in the workplace. This includes the hazards and risks along with the relevant legislation, and ensures awareness of cost-effective, practical control methods ...

HABC Level 1 Award in Fire Safety Awareness (QCF)

This accredited qualification aimed at all staff, particularly new starters in any workplace, where a basic understanding of fire safety is required ...

This course is designed to provide all employees with the essential knowledge and skills to undertake person centred planning, care planning and record keeping within their workplaces. 

It aims provide candidates with the under-pinning knowledge and skills required to promote person centred care and to enable them to accurately record information within their workplace.  

The Course Covers  

• What care planning is and the processes involved
• What person centred planning is and the process and thinking involved
• Elements involved in the process of person centred planning
• Approaches to person centred planning
• Confidentiality, Data Protection Act 1998 and Access to Health Records Act 1990
• Why record keeping is importantDocumentation Errors
• Record keeping processes  

Assessment:

Participation in Activities and  Observation

Duration:   

Half Day

This course is designed for all sectors. It provides individuals with the knowledge and skills required to ensure that the workplace is safe and the risk of fire is reduced.  

  
Course Content  

Overview of the relevant fire regulations 
Fire Facts
Role of the Fire Warden
Fire prevention and containment 
Fire drills and the safe evacuation of people from the workplace 
Classes of fires
The safe operation of fire extinguishers 

Assessment

Observation & Participation

Duration

Half Day 

HABC Level 1 Award in Fire Safety Awareness (QCF)

This accredited qualification aimed at all staff, particularly new starters in any workplace, where a basic understanding of fire safety is required 

This course is designed for all sectors where you have small or large teams. It provides individuals with the knowledge and skills required to ensure that all their customers are treated with dignity and respect

It aims to provide you with the essential knowledge and skills required to provide all your customers with an excellent service and be able to work within a team effectively.  

  
Course Content  

• What customer care is
• Good and bad customer service
• Types of communication and how to communicate effectively
• Telephone techniques
• Handling complaints using The 6 step guide
• Stages of team development
• Team roles and their contribution to the Team 

Assessment

Groupwork, Team Activities and Observation

Duration

• Half Day 
• One Day

This course is suitable for all staff working in any setting that requires promotion of equality and diversity within the workplace. The course complies with the Equality Act 2010 and the Human Rights Act 1998.

Course Content

• Overview of Legislation
• Equality and Diversity
• Stereotyping and labelling
• Prejudice, discrimination and harassment
• Rights and responsibilities
• Workplace practices  

Assessment

Participation in group activities Oral answering of questions during the course   

Duration

Half  Day 

Contact us for more information or to make a booking

If you have any form of food service in your workplace then food saftey training for your staff and customers is an important aspect to healthy and happy staff plus customer retention. The ramifications of poor Food saftey can be very serious.

Course Content

• Relevent Legislation
• individuals responsibility for food safety
• Personal hygiene
• The importance of keeping the work areas clean and hygienic
• How to keep food safe

Assessment

Group Activities, participation and Observation

Duration

Half Day Basic awareness
 

Please contact us for more information or to make a booking.

This is an ideal introduction or refresher to give staff the ability to consider best practice for the prevention and control of infection in care homes

Course outline

The chain of infection
Standard infection prevention and control precautions
Hand washing techniques
My 5 Moments for Hand Hygiene
Outbreaks and infection control incidents
Safe handling and disposal of sharps
Linen and laundry
Decontamination of equipment

Assessment

Participation
Groupwork
Observation

Duration

 
Half Day

 Overview:

First Aid, Conflict Management, Lone Working, Train the Trainer, Education & Training, 

First Aid at Work – 3 Days or 18 Hours

Group bookings welcomed

Once qualified, holders of this First Aid at Work certificate can be used as First Aiders in the workplace in accordance with the Health and Safety at Work Act 1974. This course can be adapted to suit a particular audience, for example, clerical or engineering staff. The First Aid at Work course is run over three days and includes both theory and practical sessions. By arrangement the course can be run on non-consecutive days, for example - one day a week over three weeks.

The First Aid at Work Syllabus Includes:

First Aid Priorities
Managing Incidents

Basic Life Support
Catastrophic Bleeding
Examination of a Casualty
Unconsciousness
Control of Bleeding
Fractures
Burns and Scalds
Common Illnesses
Heart Attacks
Eye Injuries
Dressings
Recording and Reporting
Regulations
First Aid Kits

Students are independently examined on the final afternoon of the course. Upon successful completion certification is valid for three years*.

Cost: We quote competitively and will always aim to beat any like-for-like written quote.

*Under the current guidelines it is strongly recommended that first aid trained staff attend a half-day UPDATE every twelve months.

Other First Aid Courses

Emergency First Aid at Work L2

Basic Life Support (Annual Refresher)

The Emergency First Aid at Work course can be adapted to suit a particular audience and is ideal for lower risk businesses, in line with the Health and Safety (First Aid) regulations 1981. The first aid course is run over one day and includes both theory and practical sessions, in a relaxed atmosphere, designed to boost a candidate's confidence.

Group Bookings welcome

Areas Covered:

First Aid Priorities

Managing Incidents

Basic Life Support

Examination of a Casualty

Unconsciousness

Control of Bleeding

Burns and Scalds

Regulations

First Aid Kits

Recording and Reporting

Certification is dependent on successful continuous assessment of the student, and final exam at the end of the day.

Those students who complete the course and are deemed to have reached the required standard are issued with a certificate that is valid for three years*

Cost: We quote competitively and will always aim to beat any like-for-like written quote.

*Under the current guidelines it is strongly recommended that first aid trained staff attend a half-day update every twelve months.

Other First Aid Courses

First Aid at Work L3  (3 Day)

Basic Life Support (Annual Refresher)

First Aid Annual Refresher Courses ( Basic Life Support)

Group bookings welcomed. 

In line with the revised First Aid Guidance issued on 1st October 2009* we are able to offer a half-day annual refresher course that is suitable for those staff who have completed either the three-day First Aid at Work or the one-day Emergency First Aid at Work courses. This is an ideal course to help keep your first aiders updated; it also provides an opportunity for them to ask questions to their instructor and peers.

The syllabus includes:

Managing Incidents

Basic Life Support

Control of Bleeding

Examination of a Casualty

Unconsciousness

Treating Shock

Certification is dependent on successful continuous assessment of the student, there is no final exam. 

Cost: We quote competitively and will always aim to beat any like-for-like written quote.

*Under the current guidelines it is strongly recommended that first aid trained staff attend a half-day update every twelve months.

Other First Aid Courses

First Aid at Work L3

Emergency First Aid at Work L2

Our conflict management courses introduce the notion of confrontation in the workplace and Explains the different types of conflict,the impact of conflict, What UK law says about it, conflict risk assessment and how to maintain good personal safety.

Course outlines

Know what work related violence is

Relevent Legislation

Effects of Conflict at work

Effects of communication and tactical Communication Skills

Warning signs and Danger signs

Risk Assessment /Threat Assessment

Develop strategies to prevent and manage situations on a day to day basis

Know how to report and record all incidents according to policies and procedures 

Interventions can be included such as Breakaways to enable you to disengage from the situation

Assessment

Observation and participation Q & A

Duration

One Day

We also run the Highfield Level 2 Award in Conflict Management (RQF)

This accredited qualification meets the requirements of anyone with a customer facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise ...

Contact us

Our Course Overview could contain.

• Identifying potential areas of risk to the lone worker (lone working in a building, 1:1 meetings, home visits, out in the community, travel etc.)
• The importance of reporting and recording all incidents of violence and aggression, including near misses
•  Assessing risks to their personal safety on a daily basis especially in relation to solitary working
• Emotional Wellbeing and the responsibilities of the employer
•  Keeping in touch with others - how to summon help in an emergency
•  Practical strategies for Lone Worker Safety
•  Reviewing and reinforcing your Lone Worker Policy & safe systems of work
•  Skills and strategies for managing aggressive behaviour
•  Options in the face of an attack - escape strategies and emergency response
   procedures

       This course can include basic breakaway techniques if required.

Duration

Personal Safety is a very subjective statement. 

However we all have the right to be safe in our own surroundings. 

There are times however when situations will threaten that. 

These courses are designed to give you the tools to deal with the situations and get away to safety with the minimum use of force

Course Outline

Legal use of force

Breakaway Techniques

Target Areas

Safe Strikes

Escape Strategies

Duration

Variable

This is a subject that requires regular reinforcement so it would be best to discuss the format that suits you whilst still enabling you to learn and gain the necessary skills.

This course is suitable for both the Workplace and in the community The techniques used will push you physically and mentally

Please Contact us for Group or individual bookings

It aims develop  potential in house trainers and tutors  by providing them with with the foundation skills for developing and delivering in house courses that meet the needs of the employer and the learner.

Course outline

Responsibilities of a Trainer

Selecting relevant Resourses to enhance the learning experience

Methods and styles of training delivery

How we learn

Lesson Planning and  Learning Outcomes 

Teaching Practice

Evaluations 

Reflective Practice

Assessment

Observation, Teaching Practice, Peer Assessments, participation and  Q & A

Duration

Three Days

The Level 3 Award in Education and Training is designed to give people the knowledge and confidence to teach in the post 16 education sector. This could be as a trainer in the private training industry or as a teacher/lecturer in further education.

This qualification replaces the old Level 3/4 Award in Preparing to Teach in the Lifelong Learning Sector (PTLLS).

Who's it for?

This course is designed for individuals who would like to start teaching or for those who are already teaching but need a nationally recognised teaching qualification for their career development. 

It is designed for both the private training industry and post 16 educational institutes, and covers the generic teaching skills that are required in becoming an effective teacher/trainer.

What's involved

The course is made up of three core units. 

Unit A looks at the role and responsibilities of a trainer/teacher and investigates the skills required to create an effective learning environment.
Unit B is largely practical and each learner is required to plan, deliver and evaluate their own 15 minute micro-teach on a subject of their choice. It focuses on the importance of an inclusive learning environment, meeting individual learning needs.
Unit C investigates the different types of assessment within teaching and how assessment is a pivotal element of successful teaching.

What you get out of it

Learners will achieve the nationally recognised Ofqual approved Level 3 Award in Education and Training Certificate. 

The aim is to give learners the confidence and knowledge to teach. By the end of the course learners will understand how to set up an effective and inclusive learning environment. Everyone on the course designs, delivers and evaluates a 15 minute micro-teach, gaining invaluable feedback from their teacher and peers. 

What will I learn?

You will learn the skills and qualities required to become a successful teacher/trainer.  

Unit A looks at your roles and responsibilities as a teacher.
Unit B involves planning your own session and the importance of providing an inclusive teaching setting that meets all individual needs. 
Unit C investigates the three main types of assessment in teaching and the pivotal role that ongoing assessment in teaching plays. 

we are able to deliver to groups at you place of work with agreed timescales please contact us for more information